Contact Kathy for Availability 515.293.4834
You Are Only As Good As You Are Willing to Be

Meet Kathy Nielsen, The Chicken LadyKathy Nielsen

Business Development Consultant & Operations Expert

Kathy Nielsen has been in the service industry for more than 20 years, rising through the ranks and serving at every level, from CSR/dispatch to bookkeeping to Office Manager to GM. After a successful career in manufacturing and imports, Kathy joined a local heating and cooling company as Office Manager before moving on to serve as the General Manager of a larger HVAC company. There, she helped grow the company from a 1.2 million to a 5-million-dollar business. Eventually, she moved on to manage a plumbing company, where she discovered her love for educating and coaching business owners. As a business development consultant, she offers valuable insights and practical business applications for service companies across the nation.

Kathy is passionate about one of the most crucial—yet often overlooked—aspects of business: operations. Through streamlined operations, Kathy teaches contractors and business owners how to increase revenue, improve customer satisfaction, boost efficiency, and build up leaders. Her Boot Camp program and various training initiatives provide you with the clear, straightforward tools you need to take your business to the next level. She has worked with companies that are members of most of the associations out there, such as Nexstar, PHCC, QSC, Service Group International, Service Roundtable, and Service Nation Alliance, among many others. Kathy’s valuable insights cover everything from hiring and retaining Millennials to company culture, ServiceTitan, creating Customer Service Representative Superheroes, and more. She has helped countless businesses identify their weaknesses—and resolve them.

Kathy’s accomplishments and affiliations include:

  • Certified in Assessments with Results Group for Leadership, Team, and Individual Development
  • Designated Professional Speaker, National Speakers Association
  • Affiliated with ServiceTitan
  • Former Leader/Educator, Blue Collar Success Group's Office Champions Club, aimed at growing and developing business leaders
  • Over two decades of hands-on experience at nearly every level of the service industry

Kathy is proud to be a woman in the industry and a recognized leader in HVAC, plumbing, electrical, and other service industries. When she is not leading training sessions or hosting insightful speaking engagements, she enjoys spending time with her husband of 23 years—who happens to be an HVAC/R technician—and her five beloved chickens.

Contact Operations Excellence to learn more about Kathy’s training programs or to book her for a speaking engagement.

Why Chicken Lady Speaks?

  • A Woman
    in the Industry

    Kathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology.

  • A Reputation
    That Speaks for Itself

    Kathy's clients rave about her training. From her personable and down-to-earth approach, to her relatable real-life experience.

  • A Solutions
    Oriented Approach

    Kathy understands that every business is different and is here to help you figure out the best solutions for your business.

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