Contact Kathy for Availability
515.293.4834
Helping companies train to create customer service representative & office management superheroes, establish standard operating procedures for your company to run more efficiently, and ServiceTitan/Quickbooks help and training.
With more than 20 years of experience in the service industry, Kathy Nielsen, “The Chicken Lady,” knows what it takes to run a successful business. Through innovative customer service and leadership training, on-site consulting, insightful speaking engagements, and Boot Camps, she provides industry professionals with all of the tools they need to create and implement streamlined Standard Operating Procedures that take their businesses to the next level.
Kathy’s unique experience provides a perspective that many other consultants and trainers don’t have. She is incredibly passionate about helping businesses streamline day-to-day operations, thereby boosting efficiency and increasing revenue. She is a Designated Professional Speaker with the National Speaker Association, Service Roundtable Member, PHCC Member, and certified in Assessments with Results Group for Leadership, Team, and Individual Development.
Learn more about Kathy’s business development consulting services and speaking engagements; call (515) 293-4834 or submit an online contact form.
During this FREE webinar, Kathy will share all of her tips and tricks for building and maintaining a price book that works for your business. Whether you use ServiceTitan’s mobile price book, another price book provider, or are building a price book for the first time, this webinar will provide actionable takeaways that will set your business up for success.
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“Kathy knows her stuff! She kept everyone’s attention over 2 days of training.”Eric Buchalter
“Kathy helped us streamline our office, and explained new features with Service Titan that we where not even aware of yet, as well as unlocked new features that we didn't currently have access too. She greatly reduced the time it took us to do payroll...”Michael Johnson
“Totally Amazing Abilities”Gunny
“CSR Bootcamp”Misty Rushing
“"You miss 100% of the shots you don't take." -Michael Scott”Brittany Hidrogo
“Fantastic trainer for ALL areas of our business!!”Martha J
“I have received my certificate and wanted to thank you for everything.”Albert Romero
“Lloyd’s Plumbing”Ryan Engelker
“Loved it!!”Leidy
“That whole Cinderella story……..it had nothing to do with Prince Charming, it was all about the right shoe.”Renee K
“Impactful”LeAnne C
“Consistency Breeds Accuracy”Patricia W.
“From one crazy chicken lady to another.”Michelle Walker
“She brought down-to-earth suggestions that we could implement immediately. The training Kathy provided our technicians as a group was great; she was able to relate to them because of her background in the business. ”Mark Johnson
““Worth every penny””Kenneth Willburn
Kathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology.
Kathy's clients rave about her training. From her personable and down-to-earth approach, to her relatable real-life experience.
Kathy understands that every business is different and is here to help you figure out the best solutions for your business.