Contact Kathy for Availability 515.293.4834

Kathy Nielsen

Business Development Consultant

With more than 20 years of experience in the service industry, Kathy Nielsen, “The Chicken Lady,” knows what it takes to run a successful business. Through innovative customer service and leadership training, on-site consulting, insightful speaking engagements, and Boot Camps, she provides industry professionals with all of the tools they need to create and implement streamlined Standard Operating Procedures that take their businesses to the next level.

Kathy’s unique experience provides a perspective that many other consultants and trainers don’t have. She is incredibly passionate about helping businesses streamline day-to-day operations, thereby boosting efficiency and increasing revenue. She is a Designated Professional Speaker with the National Speaker Association, Service Roundtable Member, PHCC Member, and certified in Assessments with Results Group for Leadership, Team, and Individual Development.

Service Roundtable

Learn more about Kathy’s business development consulting services and speaking engagements; call (515) 293-4834 or submit an online contact form.

Kathy Nielsen Presents: 5 Essential Tips to Build and Maintain a Profitable Price book [WEBINAR] Friday, December 6th at 10:00AM PT

During this FREE webinar, Kathy will share all of her tips and tricks for building and maintaining a price book that works for your business. Whether you use ServiceTitan’s mobile price book, another price book provider, or are building a price book for the first time, this webinar will provide actionable takeaways that will set your business up for success.

Sign Up!

Success Stories

  • “Inspirational”

    Laura Howard

  • “I promise you all… She will not disappoint.”

    Maggie Mc

  • “Great Learning Experiance”

    Haley Davis

  • “Any company would benefit from your knowledge. You have a very "down to earth" way about you which makes everyone comfortable while you deliver advice that can be used instantly to improve the business. ”

    Mary Null

  • “Today's accomplishments were yesterdays Impossibilities”


  • “Fantastic trainer for ALL areas of our business!!”

    Martha J

  • “Loved it!!”


  • “My hero!”


  • “Amazing”

    Ryan Corbett

  • “She is amazing”

    Abby Reid

  • “Consistency Breeds Accuracy”

    Patricia W.

  • “Kathy knows her stuff! She kept everyone’s attention over 2 days of training.”

    Eric Buchalter

  • “Kathy helped us streamline our office, and explained new features with Service Titan that we where not even aware of yet, as well as unlocked new features that we didn't currently have access too. She greatly reduced the time it took us to do payroll...”

    Michael Johnson

  • “Kathy is an expert in payroll systems. She can help you setup efficient systems that will improve the performance or your business and team. Save time and money and avoid mistakes down the line. Highly recommend!”


  • “I have received my certificate and wanted to thank you for everything.”

    Albert Romero

Why Chicken Lady Speaks?

  • A Woman
    in the Industry

    Kathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology.

  • A Reputation
    That Speaks for Itself

    Kathy's clients rave about her training. From her personable and down-to-earth approach, to her relatable real-life experience.

  • A Solutions
    Oriented Approach

    Kathy understands that every business is different and is here to help you figure out the best solutions for your business.

Schedule a Training

As the founder of Operations Excellence, Kathy offers a number of different customer service and leadership training sessions to meet the needs of service industry professionals across the nation. She covers everything from ServiceTitan and QuickBooks to Standard Operating Procedures (SOPs) to company culture and standardized hiring processes. Whether you are a Customer Service Representative, Bookkeeper, Office Manager, or GM, Kathy’s training courses and speaking engagements can help you pinpoint barriers, correct weaknesses, and become a Superhero in your industry. Kathy has worked at nearly every level of the service industry—from customer service and bookkeeping to management—and, as GM of a large heating and cooling company, was responsible for growing the business from $1.2 to $5 million. She knows exactly what you need to create a better, stronger business.

To book a training or speaking engagement with Kathy, contact Operations Excellence online or by phone at (515) 293-4834 today.