Kathy Nielsen leads a number of seminars, trainings, and speaking engagements for service industry professionals. She covers topics ranging from Standard Operating Procedures to customer service and leadership training to ServiceTitan, QuickBooks, and more. Companies often invite Kathy to provide on-site consulting and training, so that she can really dig into their specific company culture, processes, and team talent. Backed by over 20 years of industry experience at all levels from CSR to GM, Kathy is an expert at business operations and growth. Browse upcoming events with Kathy Nielsen here, or contact Operations Excellence to learn more about booking and scheduling.
Contact Operations Excellence online or by phone at (515) 293-4834.
Where Kathy's Been!
- Octo 8-11 PHCC Connect – Albuquerque, NM
- Oct 11-13 Service World – Las Vegas, NV
- October 17 PHCC Florida – Banquet Masters Clearwater, FL
- October 23-25 Onsite – Rochester, MN
- November 6-8 Onsite – Newfoundland, NJ
- November 26-30 Onsite – Denver, CO
- December 10-13 Onsite – Dallas, TX
- December 17-19 Onsite – Austin, TX
- January 2-5 - Amarillo, Texas
- January 7-11 - Solon, Ohio
- January 17-20 - Newbury Park, California
- January 28- February 1 - Bronx, New York
- Feb 5-6- Dallas TX
- *Click here to sign up for Kathy's CSR Superhero Bootcamp today!
- Feb 12-14- Dayton, OK
- February 25-28- Oconomowoc, WI
- March 4-8-
- March 11-15- Media, PA
- March 25-29-
- April 4-5 Hillburn, NY
- April 9- Minneapolis MN
- *Click here to sign up for Kathy's CSR Superhero Training today!
- April 15-16 Erlanger, KY
- April 18 - Taylor, TX
- April 23-25 Rochester, MN
- April 23-25- Sparta NJ
- May 14-16 Sparta, NJ
- May 20-22 Madison, OH
- June 18-20 Cottonwood Height, UT
- June 25-27 Bend. OR
- July 14-17 Pasadena, CA – ServiceTitan Pantheon
- July 27-30 Denver, CO - National Speakers Association Convention
- August 7-8 Belton, MO
- August 20-22 Austin, TX
- August 27-29 Baxter, IA
- September 5-6 Carnegie, PA
- September 9-13 Media, PA
- Sept 17-18- Kathy Nielsen Presents: CSR Superheroes This event will be hosted at the Service Nation Alliance Training Facility in Dallas, TX. You do NOT need to be a member to sign up!
- September 23-26 Newbury Park, CA
- October 9-10 Hillburn, NY
- Oct 15-18 Service World, Las Vegas NV
- October 22-24 Oconomowoc, WI
- Nov 5-7 Tacoma WA
- Nov 12-14 Virginia Beach VA
- November 18-19 CSR Superhero Bootcamp Dallas TX
- January 18-20 Elburn, IL (Private On-Site)
- January 25-26 Cleaves, OH (Private On-Site)
- January26-27 New Port Richey, FL (CSR Superheroes)
- Feb 7-8 Irving, TX (Private On-Site)
- February 8-10 Wylie, TX (Private On-Site)
- February 22-24 Rockville, MD (Private On-Site)
- March 2-4 Cincinnati, OH (Private On-Site)
- March 8 – 10 Rockwall, TX (Private On-Site)
- March 14-18 San Antonio, TX (CSR Superheroes)
- March 28-30 St. Louis, MO (Private On-Site)
- April 4-6 Irving, TX (Private On-Site)
- April 12-14 Pending
- April 18-22 Los Angeles, CA (Private On-Site)
- May 5-6 Erlanger, KY (CSR Superheroes)
- May 22-26 Orlando, FL (Private On-Site)
Schedule an on-site, customer service, or leadership training with Kathy Nielsen and receive hands-on instruction and innovative solution to an array of HVAC and other service industry business needs. Whether you are interested in improving company culture, hiring and retaining Millennials, or creating a standardized call script for your Customer Service Reps, Kathy can help you find the right solution. She offers a personalized, creative approach with an emphasis on day-to-day operations and consistency. You’ll learn everything you need to know and be provided with all the necessary tools to take your business to the next level.
Contact Operations Excellence at (515) 293-4834 or submit an online contact form to learn more about booking a training with Kathy Nielsen.