Past Events
With Kathy Nielsen
Kathy Nielsen leads a number of seminars, trainings, and speaking engagements for service industry professionals. She covers topics ranging from Standard Operating Procedures to customer service and leadership training to ServiceTitan, QuickBooks, and more. Companies often invite Kathy to provide on-site consulting and training, so that she can really dig into their specific company culture, processes, and team talent. Backed by over 20 years of industry experience at all levels from CSR to GM, Kathy is an expert at business operations and growth. Browse upcoming events with Kathy Nielsen here, or contact Operations Excellence to learn more about booking and scheduling.
Contact Operations Excellence online or by phone at (515) 293-4834.
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October 2018
Octo 8-11 PHCC Connect – Albuquerque, NM
Oct 11-13 Service World – Las Vegas, NV
October 17 PHCC Florida – Banquet Masters Clearwater, FL
October 23-25 Onsite – Rochester, MN
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November 2018
November 6-8 Onsite – Newfoundland, NJ
November 26-30 Onsite – Denver, CO
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December 2018
December 10-13 Onsite – Dallas, TX
December 17-19 Onsite – Austin, TX
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January 2019
January 2-5 - Amarillo, Texas
January 7-11 - Solon, Ohio
January 17-20 - Newbury Park, California
January 28- February 1 - Bronx, New York
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February 2019
Feb 5-6- Dallas TX
*Click here to sign up for Kathy's CSR Superhero Bootcamp today!
Feb 12-14- Dayton, OK
February 25-28- Oconomowoc, WI
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March 2019
March 4-8-
March 11-15- Media, PA
March 25-29-
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April 2019
April 4-5 Hillburn, NY
April 9- Minneapolis MN
*Click here to sign up for Kathy's CSR Superhero Training today!
April 15-16 Erlanger, KY
April 18 - Taylor, TX
April 23-25 Rochester, MN
April 23-25- Sparta NJ
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May 2019
May 14-16 Sparta, NJ
May 20-22 Madison, OH
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June 2019
June 18-20 Cottonwood Height, UT
June 25-27 Bend. OR
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July 2019
July 14-17 Pasadena, CA – ServiceTitan Pantheon
July 27-30 Denver, CO - National Speakers Association Convention
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August 2019
August 7-8 Belton, MO
August 20-22 Austin, TX
August 27-29 Baxter, IA
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September 2019
September 5-6 Carnegie, PA
September 9-13 Media, PA
Sept 17-18- Kathy Nielsen Presents: CSR Superheroes This event will be hosted at the Service Nation Alliance Training Facility in Dallas, TX. You do NOT need to be a member to sign up!
September 23-26 Newbury Park, CA
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October 2019
October 9-10 Hillburn, NY
Oct 15-18 Service World, Las Vegas NV
October 22-24 Oconomowoc, WI
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November 2019
Nov 5-7 Tacoma WA
Nov 12-14 Virginia Beach VA
November 18-19 CSR Superhero Bootcamp Dallas TX