Past Events
Kathy Nielsen leads a number of seminars, trainings, and speaking engagements for service industry professionals. She covers topics ranging from Standard Operating Procedures to customer service and leadership training to ServiceTitan, QuickBooks, and more. Companies often invite Kathy to provide on-site consulting and training, so that she can really dig into their specific company culture, processes, and team talent. Backed by over 20 years of industry experience at all levels from CSR to GM, Kathy is an expert at business operations and growth. Browse upcoming events with Kathy Nielsen here, or contact Operations Excellence to learn more about booking and scheduling.
Contact Operations Excellence online or by phone at (515) 293-4834.
Where Kathy's Been!
October 2018
- Oct 8-11 PHCC Connect – Albuquerque, NM
- Oct 11-13 Service World – Las Vegas, NV
- October 17 PHCC Florida – Banquet Masters Clearwater, FL
- October 23-25 Onsite – Rochester, MN
November 2018
- November 6-8 Onsite – Newfoundland, NJ
- November 26-30 Onsite – Denver, CO
December 2018
- December 10-13 Onsite – Dallas, TX
- December 17-19 Onsite – Austin, TX
January 2019
- January 2-5 - Amarillo, Texas
- January 7-11 - Solon, Ohio
- January 17-20 - Newbury Park, California
- January 28- February 1 - Bronx, New York
February 2019
- Feb 5-6- Dallas TX
- *Click here to sign up for Kathy's CSR Superhero Bootcamp today!
- Feb 12-14- Dayton, OK
- February 25-28- Oconomowoc, WI
March 2019
- March 4-8-
- March 11-15- Media, PA
- March 25-29-
April 2019
- April 4-5 Hillburn, NY
- April 9- Minneapolis MN
- *Click here to sign up for Kathy's CSR Superhero Training today!
- April 15-16 Erlanger, KY
- April 18 - Taylor, TX
- April 23-25 Rochester, MN
- April 23-25- Sparta NJ
May 2019
- May 14-16 Sparta, NJ
- May 20-22 Madison, OH
June 2019
- June 18-20 Cottonwood Height, UT
- June 25-27 Bend. OR
July 2019
- July 14-17 Pasadena, CA – ServiceTitan Pantheon
- July 27-30 Denver, CO - National Speakers Association Convention
August 2019
- August 7-8 Belton, MO
- August 20-22 Austin, TX
- August 27-29 Baxter, IA
September 2019
- September 5-6 Carnegie, PA
- September 9-13 Media, PA
- Sept 17-18- Kathy Nielsen Presents: CSR Superheroes This event will be hosted at the Service Nation Alliance Training Facility in Dallas, TX. You do NOT need to be a member to sign up!
- September 23-26 Newbury Park, CA
October 2019
- October 9-10 Hillburn, NY
- Oct 15-18 Service World, Las Vegas NV
- October 22-24 Oconomowoc, WI
November 2019
- Nov 5-7 Tacoma WA
- Nov 12-14 Virginia Beach VA
- November 18-19 CSR Superhero Bootcamp Dallas TX
January 2022
- January 18-20 Elburn, IL (Private On-Site)
- January 25-26 Cleaves, OH (Private On-Site)
- January26-27 New Port Richey, FL (CSR Superheroes)
February 2022
- Feb 7-8 Irving, TX (Private On-Site)
- February 8-10 Wylie, TX (Private On-Site)
- February 22-24 Rockville, MD (Private On-Site)
March 2022
- March 2-4 Cincinnati, OH (Private On-Site)
- March 8 – 10 Rockwall, TX (Private On-Site)
- March 14-18 San Antonio, TX (CSR Superheroes)
- March 28-30 St. Louis, MO (Private On-Site)
April 2022
- April 4-6 Irving, TX (Private On-Site)
- April 12-14 Pending
- April 18-22 Los Angeles, CA (Private On-Site)
May 2022
- May 5-6 Erlanger, KY (CSR Superheroes)
- May 22-26 Orlando, FL (Private On-Site)
January 2023
- January 17-18 Seattle, WA
September 2023
- September 25-27 – Client Onsite – ConsultingGreer, SC
October 2023
- October 2-6 – ServiceWorld Expo – Phoenix, AZ
- October 9- 10 – Client Onsite Consulting – Clifton Park, NY
- October 11-12 – ServiceTitan Toolbox Live – Montclair, NJ
- October 16-17 – Client Onsite Consulting – West Palm Beach, FL
- October 18-19 – Service Profit Group Workshop – FL
- October 31-November 1 – Client Onsite Consulting – Norfolk, VA
November 2023
- November 13-14 – Client Onsite Consulting – PA
- November 15-16 – ServiceTitan Toolbox Live – Chicago
- November 28-29 – Client Onsite Consulting – LA
December 2023
- December 5-6 – CSR Superhero Bootcamp sponsored by ServiceNation Alliance – TX
January 2024
- January 10-11 – CSR Superhero Bootcamp sponsored by ServiceNation Alliance – TX
- January 17-18 – ServiceTitan Toolbox Live – WA
March 2024
- March 28-29 Kathy Speaking at PHCC – Chagrin Falls, Ohio
April 2024
- April 10th-11th Kathy Speaking at Toolbox Live – Washington D.C.
- April 15th-19th: Pending Onsite – TX
- April 22-24th: EntreLeadership – Dallas, TX
- April 30th-May 2nd: Customer onsite – NV
May 2024
- May 1st-3rd: Plumbing Hacks Conference – FL
- May 7th-9th: Customer onsite – Can
August 2024
- Aug 6 -7, 24 - CSR Superhero Workshop (in-Person) - Irving, TX
- August 8-10, 2024 National Chimney Sweep Expo King of Prussia, PA
September 2024
- September 19-2024 Garage Door EduCon and Tradeshow Orlando, FL
- September 30-October 3, 2024 Pantheon Orlando, FL
October 2024
- October 8-9, 2024 Oregon
- October 16-17, 2024 WASA Trade Show Temecula, CA
- October 21-23, 2024 Washington State
November 2024
- November 6-7, 2024 Toolbox Live Boston, MA
December 2024
- December 4-5, 2024 Toolbox Live Savannah, GA
January 2025
- January 14-15 – Onsite: Washington State
- January 21-23 – Onsite: Ohio
February 2025
- February 4-6 – Onsite: Florida
Schedule an on-site, customer service, or leadership training with Kathy Nielsen and receive hands-on instruction and innovative solution to an array of HVAC and other service industry business needs. Whether you are interested in improving company culture, hiring and retaining Millennials, or creating a standardized call script for your Customer Service Reps, Kathy can help you find the right solution. She offers a personalized, creative approach with an emphasis on day-to-day operations and consistency. You’ll learn everything you need to know and be provided with all the necessary tools to take your business to the next level.
Contact Operations Excellence at (515) 293-4834 or submit an online contact form to learn more about booking a training with Kathy Nielsen.