See Where She's Been

Past Events

Kathy Nielsen leads a number of seminars, trainings, and speaking engagements for service industry professionals. She covers topics ranging from Standard Operating Procedures to customer service and leadership training to ServiceTitan, QuickBooks, and more. Companies often invite Kathy to provide on-site consulting and training, so that she can really dig into their specific company culture, processes, and team talent. Backed by over 20 years of industry experience at all levels from CSR to GM, Kathy is an expert at business operations and growth. Browse upcoming events with Kathy Nielsen here, or contact Operations Excellence to learn more about booking and scheduling.

Contact Operations Excellence online or by phone at (515) 293-4834.

Where Kathy's Been!

October 2018

  • Octo 8-11 PHCC Connect – Albuquerque, NM
  • Oct 11-13 Service World – Las Vegas, NV
  • October 17 PHCC Florida – Banquet Masters Clearwater, FL
  • October 23-25 Onsite – Rochester, MN

November 2018

  • November 6-8 Onsite – Newfoundland, NJ
  • November 26-30 Onsite – Denver, CO

December 2018

  • December 10-13 Onsite – Dallas, TX
  • December 17-19 Onsite – Austin, TX

January 2019

  • January 2-5 - Amarillo, Texas
  • January 7-11 - Solon, Ohio
  • January 17-20 - Newbury Park, California
  • January 28- February 1 - Bronx, New York

February 2019

March 2019

  • March 4-8-
  • March 11-15- Media, PA
  • March 25-29-

April 2019

May 2019

  • May 14-16 Sparta, NJ
  • May 20-22 Madison, OH

June 2019

  • June 18-20 Cottonwood Height, UT
  • June 25-27 Bend. OR

July 2019

  • July 14-17 Pasadena, CA – ServiceTitan Pantheon
  • July 27-30 Denver, CO - National Speakers Association Convention

August 2019

  • August 7-8 Belton, MO
  • August 20-22 Austin, TX
  • August 27-29 Baxter, IA

September 2019

  • September 5-6 Carnegie, PA
  • September 9-13 Media, PA
  • Sept 17-18- Kathy Nielsen Presents: CSR Superheroes This event will be hosted at the Service Nation Alliance Training Facility in Dallas, TX. You do NOT need to be a member to sign up!
  • September 23-26 Newbury Park, CA

October 2019

  • October 9-10 Hillburn, NY
  • Oct 15-18 Service World, Las Vegas NV
  • October 22-24 Oconomowoc, WI

November 2019

  • Nov 5-7 Tacoma WA
  • Nov 12-14 Virginia Beach VA
  • November 18-19 CSR Superhero Bootcamp Dallas TX

January 2022

  • January 18-20 Elburn, IL  (Private On-Site)
  • January 25-26 Cleaves, OH (Private On-Site)
  • January26-27 New Port Richey, FL (CSR Superheroes) 

February 2022

  • Feb 7-8 Irving, TX (Private On-Site)
  • February 8-10 Wylie, TX (Private On-Site)
  • February 22-24 Rockville, MD (Private On-Site)

March 2022

  • March 2-4 Cincinnati, OH (Private On-Site)
  • March 8 – 10 Rockwall, TX (Private On-Site)
  • March 14-18 San Antonio, TX (CSR Superheroes)
  • March 28-30 St. Louis, MO (Private On-Site)

April 2022

  • April 4-6 Irving, TX (Private On-Site)
  • April 12-14 Pending
  • April 18-22 Los Angeles, CA (Private On-Site)

May 2022

  • May 5-6 Erlanger, KY (CSR Superheroes)
  • May 22-26 Orlando, FL (Private On-Site)
Schedule A Training

Schedule an on-site, customer service, or leadership training with Kathy Nielsen and receive hands-on instruction and innovative solution to an array of HVAC and other service industry business needs. Whether you are interested in improving company culture, hiring and retaining Millennials, or creating a standardized call script for your Customer Service Reps, Kathy can help you find the right solution. She offers a personalized, creative approach with an emphasis on day-to-day operations and consistency. You’ll learn everything you need to know and be provided with all the necessary tools to take your business to the next level.

Contact Operations Excellence at (515) 293-4834 or submit an online contact form to learn more about booking a training with Kathy Nielsen.

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  • A Solutions Oriented Approach
    Kathy understands that every business is different and is here to help you figure out the best solutions for your business.
  • A Reputation That Speaks for Itself
    Kathy's clients rave about her training. From her personable and down-to-earth approach, to her relatable real-life experience.
  • A Woman in the Industry
    Kathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology.