Contact Kathy for Availability 515.293.4834
You Are Only As Good As You Are Willing to Be

Customer Service Training

Improving the Most Crucial Aspect of Your Business

The service industry is built on customers, and great customer service can make or break your business. What many companies fail to realize, however, is that great customer service begins with streamlined Standard Operating Procedures (SOPs).

Kathy Nielsen’s customer service Boot Camps focus on creating individualized solutions and strategies to improve customer service. Participants learn how “consistency builds accuracy”—by creating a series of processes across the board and putting them in writing, everyone from Customer Service Representatives to techs to Office Managers knows exactly how to efficiently and effectively handle any situation that may arise.

Some of the benefits of customer service training include:

  • Improved self-confidence and skill of individual employees
  • Increase in customer loyalty and word-of-mouth marketing
  • Lower employee turnover rates
  • Clear, streamlined business processes and procedures
  • Focus on SOPs, call scripts, and overcoming communication barriers
  • Increase in revenue and the bottom line

Having worn many different hats over the course of her 20 years in the service industry, Kathy—“The Chicken Lady”—understands that every business is different. Because of this, she works with you to provide answers that work for your business. She offers insightful solutions and straightforward strategies for creating consistency in training and eliminating vulnerability in your company.

Your Questions, Answered

When you leave the customer service training and return to your shop, you’ll have clear, written answers and a step-by-step guide on how to start initiating customer service practices that will improve your business. Kathy strives to ensure that every one of her clients leaves feeling confident and that all of their questions and concerns have been handled. Her customer service training and various business development consulting services cover every aspect of business management, including the often-forgotten spoke in the wheel, operations.

Book a customer service training course with Kathy; call Operations Excellence at (515) 293-4834 or submit an online contact form to learn more.

Success Stories

  • “Kathy helped us streamline our office, and explained new features with Service Titan that we where not even aware of yet, as well as unlocked new features that we didn't currently have access too. She greatly reduced the time it took us to do payroll...”

    Michael Johnson

  • “Kathy’s ability to connect with a wide range of personalities adds tremendous value to her training. She is able to share information in a way where it can be absorbed and implemented immediately. Kathy is an incredible trainer! ”

    Andrea R. Stephens – VP of Operations, Absolute Electrical Services

  • “Great Learning Experiance”

    Haley Davis

  • “So grateful that I got to experience this training!”

    Tammi Runco

  • “"Rise & Shine"”

    Amy Hughes

  • “She is amazing”

    Abby Reid

  • “I have received my certificate and wanted to thank you for everything.”

    Albert Romero

  • “Totally Amazing Abilities”

    Gunny

  • “Kathy knows her stuff! She kept everyone’s attention over 2 days of training.”

    Eric Buchalter

  • “Lloyd’s Plumbing”

    Ryan Engelker

  • “Great experience”

    Mandi

  • “She brought down-to-earth suggestions that we could implement immediately. The training Kathy provided our technicians as a group was great; she was able to relate to them because of her background in the business. ”

    Mark Johnson

  • “Fantastic trainer for ALL areas of our business!!”

    Martha J

  • “From one crazy chicken lady to another.”

    Michelle Walker

  • “I promise you all… She will not disappoint.”

    Maggie Mc

Ready to Revolutionize Your Business?

Check out Kathy's upcoming events to see if she is speaking in an area near you!

See Upcoming Events