Customer Service Training
Improving the Most Crucial Aspect of Your Business
The service industry is built on customers, and great customer service can make or break your business. What many companies fail to realize, however, is that great customer service begins with streamlined Standard Operating Procedures (SOPs).
Kathy Nielsen’s customer service Boot Camps focus on creating individualized solutions and strategies to improve customer service. Participants learn how “consistency builds accuracy”—by creating a series of processes across the board and putting them in writing, everyone from Customer Service Representatives to techs to Office Managers knows exactly how to efficiently and effectively handle any situation that may arise.
Some of the benefits of customer service training include:
- Improved self-confidence and skill of individual employees
- Increase in customer loyalty and word-of-mouth marketing
- Lower employee turnover rates
- Clear, streamlined business processes and procedures
- Focus on SOPs, call scripts, and overcoming communication barriers
- Increase in revenue and the bottom line
Having worn many different hats over the course of her 20 years in the service industry, Kathy—“The Chicken Lady”—understands that every business is different. Because of this, she works with you to provide answers that work for your business. She offers insightful solutions and straightforward strategies for creating consistency in training and eliminating vulnerability in your company.
Your Questions, Answered
When you leave the customer service training and return to your shop, you’ll have clear, written answers and a step-by-step guide on how to start initiating customer service practices that will improve your business. Kathy strives to ensure that every one of her clients leaves feeling confident and that all of their questions and concerns have been handled. Her customer service training and various business development consulting services cover every aspect of business management, including the often-forgotten spoke in the wheel, operations.
Book a customer service training course with Kathy; call Operations Excellence at (515) 293-4834 or submit an online contact form to learn more.
