Customer Service Training

Improving the Most Crucial Aspect of Your Business

The service industry is built on customers, and great customer service can make or break your business. What many companies fail to realize, however, is that great customer service begins with streamlined Standard Operating Procedures (SOPs).

Kathy Nielsen’s customer service Boot Camps focus on creating individualized solutions and strategies to improve customer service. Participants learn how “consistency builds accuracy”—by creating a series of processes across the board and putting them in writing, everyone from Customer Service Representatives to techs to Office Managers knows exactly how to efficiently and effectively handle any situation that may arise.

Some of the benefits of customer service training include:

Improved self-confidence and skill of individual employees
Increase in customer loyalty and word-of-mouth marketing
Lower employee turnover rates
Clear, streamlined business processes and procedures
Focus on SOPs, call scripts, and overcoming communication barriers
Increase in revenue and the bottom line

Having worn many different hats over the course of her 20 years in the service industry, Kathy—“The Chicken Lady”—understands that every business is different. Because of this, she works with you to provide answers that work for your business. She offers insightful solutions and straightforward strategies for creating consistency in training and eliminating vulnerability in your company.

Your Questions, Answered

When you leave the customer service training and return to your shop, you’ll have clear, written answers and a step-by-step guide on how to start initiating customer service practices that will improve your business. Kathy strives to ensure that every one of her clients leaves feeling confident and that all of their questions and concerns have been handled. Her customer service training and various business development consulting services cover every aspect of business management, including the often-forgotten spoke in the wheel, operations.

Book a customer service training course with Kathy; call Operations Excellence at (515) 293-4834 or submit an online contact form to learn more.

Success Stories

“Any company would benefit from your knowledge. You have a very "down to earth" way about you which makes everyone comfortable while you deliver advice that can be used instantly to improve the business. ”
Mary Null
“She brought down-to-earth suggestions that we could implement immediately. The training Kathy provided our technicians as a group was great; she was able to relate to them because of her background in the business. ”
Mark Johnson
“Inspirational”
Laura Howard
“My hero!”
Janie
“"You miss 100% of the shots you don't take." -Michael Scott”
Brittany Hidrogo
“Kathy is an expert in payroll systems. She can help you setup efficient systems that will improve the performance or your business and team. Save time and money and avoid mistakes down the line. Highly recommend!”
Rosalind
“So grateful that I got to experience this training!”
Tammi Runco
“Amazing”
Ryan Corbett
“Helpful”
Annon
““Worth every penny””
Kenneth Willburn
“My favorite thing about you is how you engage your audience, use humor, and own the front of the room. Too many presenters/trainers/etc. cannot do that, and you are tremendously engaging. ”
Ryan A Nelsch - Director of Operations, Quality First Plumbing
“Loved it!!”
Leidy
“Do the Math”
Mike Nicolai
“Hobaica”
Lou
“Great person and presenter”
Chris Wissinger, Korrect Plumbing Heating & Air Conditioning

More Testimonials