Contact Kathy for Availability 515.293.4834
You Are Only As Good As You Are Willing to Be

Customer Service Training

Improving the Most Crucial Aspect of Your Business

The service industry is built on customers, and great customer service can make or break your business. What many companies fail to realize, however, is that great customer service begins with streamlined Standard Operating Procedures (SOPs).

Kathy Nielsen’s customer service Boot Camps focus on creating individualized solutions and strategies to improve customer service. Participants learn how “consistency builds accuracy”—by creating a series of processes across the board and putting them in writing, everyone from Customer Service Representatives to techs to Office Managers knows exactly how to efficiently and effectively handle any situation that may arise.

Some of the benefits of customer service training include:

  • Improved self-confidence and skill of individual employees
  • Increase in customer loyalty and word-of-mouth marketing
  • Lower employee turnover rates
  • Clear, streamlined business processes and procedures
  • Focus on SOPs, call scripts, and overcoming communication barriers
  • Increase in revenue and the bottom line

Having worn many different hats over the course of her 20 years in the service industry, Kathy—“The Chicken Lady”—understands that every business is different. Because of this, she works with you to provide answers that work for your business. She offers insightful solutions and straightforward strategies for creating consistency in training and eliminating vulnerability in your company.

Your Questions, Answered

When you leave the customer service training and return to your shop, you’ll have clear, written answers and a step-by-step guide on how to start initiating customer service practices that will improve your business. Kathy strives to ensure that every one of her clients leaves feeling confident and that all of their questions and concerns have been handled. Her customer service training and various business development consulting services cover every aspect of business management, including the often-forgotten spoke in the wheel, operations.

Book a customer service training course with Kathy; call Operations Excellence at (515) 293-4834 or submit an online contact form to learn more.

Success Stories

  • “Then there's Kathy...”

    Josh Crane

  • “Inspirational”

    Laura Howard

  • “I promise you all… She will not disappoint.”

    Maggie Mc

  • “Fantastic trainer for ALL areas of our business!!”

    Martha J

  • “Today's accomplishments were yesterdays Impossibilities”

    DAVE MOLINA

  • “She is amazing”

    Abby Reid

  • “My hero!”

    Janie

  • “From one crazy chicken lady to another.”

    Michelle Walker

  • “Hobaica”

    Lou

  • “My daily workflow is so much easier after you helped me understand the workflow of deposits from Service Titan into QuickBooks! Life changing!”

    Tammie Hedrick, Hedrick Mechanical

  • “So grateful that I got to experience this training!”

    Tammi Runco

  • “Totally Amazing Abilities”

    Gunny

  • “She brought down-to-earth suggestions that we could implement immediately. The training Kathy provided our technicians as a group was great; she was able to relate to them because of her background in the business. ”

    Mark Johnson

  • “Awesome from start to finish!”

    Gareth

  • “"YOU ARE A SUPERHERO"”

    CRYSTAL MOYA

Ready to Revolutionize Your Business?

Check out Kathy's upcoming events to see if she is speaking in an area near you!

See Upcoming Events