Contact Kathy for Availability 515.293.4834
You Are Only As Good As You Are Willing to Be

Leadership & Management Training

Building a Better Business through Better Leadership

Designed for HVAC contractors and techs that are starting their own businesses, as well as Office and General Managers that want to enhance their skills and create streamlined practices, Kathy Nielsen’s leadership training courses offer everything you need to know to grow as a leader. With more than two decades of experience in the service industry, Kathy understands what makes great business leaders. During the leadership and management training courses, she shares this knowledge, along with innovative solutions for Standard Operation Procedures (SOPs) and consistent employee training.

Participants learn how to develop systems and grow leaders in their companies through:

  • Building accuracy through consistency
  • Enacting training processes that put the right people in the right positions
  • Putting SOPs into writing to ensure that operations continue as normal, no matter what
  • Identifying and eliminating vulnerabilities
  • Looking at company culture through different perspectives—and improving it
  • Streamlining and standardizing the hiring process
  • Conducting thorough training on software and other systems

Kathy’s various speaking engagements for managers and leaders cover everything from hiring and retaining Millennials to improving company culture and creating a workplace that people seek out, rather than having to see out people to hire. She also helps leaders pinpoint weaknesses in their businesses—and find insightful, personalized solutions to address and resolve those weaknesses. Her “Hit by a Truck” session allows leaders to understand the importance of written SOPs and provides them with the tools to enact them, regardless of whether their business is residential, commercial, or both.

You Are Only as Good as You Are Willing to Be

In her leadership and management training courses, as well as in all of her business development consulting services, Kathy strives to help individuals and companies find strategies that take them to the next level. She provides the tools, resources, and insights you need to improve day-to-day operations and grow leaders within your company.

In addition to her extensive personal experience, Kathy is certified in assessments with Results Group for Leadership, Team, and Individual Development, including creating hiring processes and tools to get the right people in the right positions in your company—and keep them! Her unique perspective allows her to offer something that many other consultants and trainers don’t have: firsthand service industry experience at nearly every level.

Learn more about Operations Excellence’s leadership training programs; call (515) 293-4834.

Success Stories

  • “My daily workflow is so much easier after you helped me understand the workflow of deposits from Service Titan into QuickBooks! Life changing!”

    Tammie Hedrick, Hedrick Mechanical

  • “Kathy knows her stuff! She kept everyone’s attention over 2 days of training.”

    Eric Buchalter

  • ““Worth every penny””

    Kenneth Willburn

  • “I promise you all… She will not disappoint.”

    Maggie Mc

  • “Loved it!!”

    Leidy

  • “Lloyd’s Plumbing”

    Ryan Engelker

  • “So grateful that I got to experience this training!”

    Tammi Runco

  • “Wonderful trainer/teacher”

    Kathleen

  • “Great Learning Experiance”

    Haley Davis

  • “She is amazing”

    Abby Reid

  • “CSR Bootcamp”

    Misty Rushing

  • “Awesome from start to finish!”

    Gareth

  • “Fantastic trainer for ALL areas of our business!!”

    Martha J

  • “Today's accomplishments were yesterdays Impossibilities”

    DAVE MOLINA

  • “Inspirational”

    Laura Howard

Ready to Revolutionize Your Business?

Check out Kathy's upcoming events to see if she is speaking in an area near you!

See Upcoming Events