Leadership Training
Excel in Leadership

Now that you are in a position of leadership, it's important to make sure you have the skills needed to excel in your role. Being a great leader means being committed to growth for not only your team, but for yourself as well. 

Choose between our leadership opportunities, Leading the Trades and The Leader's Table, and strengthen your skillset!

Upcoming event dates for The Leader's Table:

  • Saturday, August 13th from 9:00 - Noon Central
  • Saturday, November 12th from 9:00 - Noon Central

Wondering how you can become a stronger, more effective leader?

Join Leading the Trades, the essential leadership incubators, offered through Operations Excellence, and have access to a group of successful, like-minded individuals who are all committed to holding themselves and each other accountable for growth.

These leadership incubator sessions consist of structured content presented and facilitated by one of the foremost leadership development experts in America, and provide members the chance to have authentic, organic conversation about each topic. The success and needs of each member is a priority, so these sessions will be continually tailored to those needs.

Finding Success in Your Leadership Role

These leadership incubator sessions cover a comprehensive range of topics, including, but not limited to:

  • Essentials of leadership
  • Management vs. leadership
  • How to communicate like a leader
  • Understanding how your accountability drives team accountability
  • Employee engagement and retention
  • How to celebrate the results of others
  • Office etiquette expectations and how to communicate them
  • How to craft a vision
  • How to lead by example

Don’t wait any longer—find out how Operations Excellence can help you thrive in your leadership role by joining one of our Leading the Trades leadership incubator groups today.

Call (515) 293-4834or contact us onlineto get started. We look forward to growing with you!

Ready to Revolutionize Your Business?
Check out Kathy's upcoming events to see if she is speaking in an area near you!

You are only a leader if you choose to be

 So, you have a management position now… do you know how to excel at it? The skills that got you noticed as an outstanding CSR or outstanding tech are not the skills you need to be a great leader. So, take a seat at The Leader’s Table and learn what you need to lead your team to success. 

The Leader’s Table training includes:

  • 3-hour group intensive session on essential leadership skills
  • Plus, each participant gets 30 minutes one-on-one with our leadership expert, Lauren Schieffer after the initial session

Seating is limited to 20 participants and our first two sessions are filling fast. Don’t wait. Grab your seat at the table today.

Why Work With Us Operations Excellence?

  • A Solutions Oriented Approach
    Kathy understands that every business is different and is here to help you figure out the best solutions for your business.
  • A Reputation That Speaks for Itself
    Kathy's clients rave about her training. From her personable and down-to-earth approach, to her relatable real-life experience.
  • A Woman in the Industry
    Kathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology.
  • “Kathy is great! The CSR Superheros bootcamp she put on was a great experience. It was full of very great information.”

    Mandi K.
  • “Kathy is engaging, relatable and knowledgeable. She brings a level of professionalism along with a great deal of first-hand experience in the service industry adding to her overall credibility. I felt empowered and armed with actionable items ready to be i”

    Misty R.
  • “I just came back from attending Kathy Nielsen's CSR Superhero Boot Camp in Dallas Texas. I have to say after attending the boot camp I have a completely different outlook on how to interact with my customers.”

    Amy H.
  • “We hired Kathy to come shortly after going live with Service Titan to ensure we knew what we were doing and show us some new best practices when it comes to the software! We got that and more!  We could not have had a better 3 day session with Kathy and if”

    Kenneth W.
  • “Kathy’s ability to connect with a wide range of personalities adds tremendous value to her training. She is able to share information in a way where it can be absorbed and implemented immediately. Kathy is an incredible trainer!”

    Andrea S.

Take Your Business to the Next Level

Contact us today using the form below or give us a call at (515) 293-4834.
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