Leadership & Management Training
Building a Better Business through Better Leadership
Designed for HVAC contractors and techs that are starting their own businesses, as well as Office and General Managers that want to enhance their skills and create streamlined practices, Kathy Nielsen’s leadership training courses offer everything you need to know to grow as a leader. With more than two decades of experience in the service industry, Kathy understands what makes great business leaders. During the leadership and management training courses, she shares this knowledge, along with innovative solutions for Standard Operation Procedures (SOPs) and consistent employee training.
Participants learn how to develop systems and grow leaders in their companies through:
- Building accuracy through consistency
- Enacting training processes that put the right people in the right positions
- Putting SOPs into writing to ensure that operations continue as normal, no matter what
- Identifying and eliminating vulnerabilities
- Looking at company culture through different perspectives—and improving it
- Streamlining and standardizing the hiring process
- Conducting thorough training on software and other systems
Kathy’s various speaking engagements for managers and leaders cover everything from hiring and retaining Millennials to improving company culture and creating a workplace that people seek out, rather than having to see out people to hire. She also helps leaders pinpoint weaknesses in their businesses—and find insightful, personalized solutions to address and resolve those weaknesses. Her “Hit by a Truck” session allows leaders to understand the importance of written SOPs and provides them with the tools to enact them, regardless of whether their business is residential, commercial, or both.
In her leadership and management training courses, as well as in all of her business development consulting services, Kathy strives to help individuals and companies find strategies that take them to the next level. She provides the tools, resources, and insights you need to improve day-to-day operations and grow leaders within your company.
In addition to her extensive personal experience, Kathy is certified in assessments with Results Group for Leadership, Team, and Individual Development, including creating hiring processes and tools to get the right people in the right positions in your company—and keep them! Her unique perspective allows her to offer something that many other consultants and trainers don’t have: firsthand service industry experience at nearly every level.
Learn more about Operations Excellence’s leadership training programs; call (515) 293-4834.
Wondering how you can become a stronger, more effective leader?
Join Leading the Trades, the essential leadership incubators, offered through Operations Excellence, and have access to a group of successful, like-minded individuals who are all committed to holding themselves and each other accountable for growth.
These leadership incubator sessions consist of structured content presented and facilitated by one of the foremost leadership development experts in America, and provide members the chance to have authentic, organic conversation about each topic. The success and needs of each member is a priority, so these sessions will be continually tailored to those needs.
Finding Success in Your Leadership Role
These leadership incubator sessions cover a comprehensive range of topics, including, but not limited to:
- Essentials of leadership
- Management vs. leadership
- How to communicate like a leader
- Understanding how your accountability drives team accountability
- Employee engagement and retention
- How to celebrate the results of others
- Office etiquette expectations and how to communicate them
- How to craft a vision
- How to lead by example
Don’t wait any longer—find out how Operations Excellence can help you thrive in your leadership role by joining one of our Leading the Trades leadership incubator groups today.
A Solutions Oriented ApproachKathy understands that every business is different and is here to help you figure out the best solutions for your business.
A Reputation That Speaks for ItselfKathy's clients rave about her training. From her personable and down-to-earth approach, to her relatable real-life experience.
A Woman in the IndustryKathy has worn many hats in the industry, from CSR all the way up to General Manager, including HR and training techs on new technology.
“Kathy is great! The CSR Superheros bootcamp she put on was a great experience. It was full of very great information.”Mandi K.
“Kathy is engaging, relatable and knowledgeable. She brings a level of professionalism along with a great deal of first-hand experience in the service industry adding to her overall credibility. I felt empowered and armed with actionable items ready to be i”Misty R.
“I just came back from attending Kathy Nielsen's CSR Superhero Boot Camp in Dallas Texas. I have to say after attending the boot camp I have a completely different outlook on how to interact with my customers.”Amy H.
“We hired Kathy to come shortly after going live with Service Titan to ensure we knew what we were doing and show us some new best practices when it comes to the software! We got that and more! We could not have had a better 3 day session with Kathy and if”Kenneth W.
“Kathy’s ability to connect with a wide range of personalities adds tremendous value to her training. She is able to share information in a way where it can be absorbed and implemented immediately. Kathy is an incredible trainer!”Andrea S.