Contact Kathy for Availability 515.293.4834
You Are Only As Good As You Are Willing to Be

Customer Service Boot Camp

Become a CSR Superhero

Customer service is at the heart of any successful service industry business. Kathy Nielsen’s Customer Service Boot Camp takes ordinary Customer Service Reps and turns them into CSR Superheroes. During this two-day intensive training, you’ll learn the true importance of your role as a CSR and what exactly that role entails. Participants focus on streamlining Standard Operating Procedures (SOPs) and creating strategies to handle every call that comes in. Based on the idea that consistency breeds accuracy, the Boot Camp offers all the tools CSRs need to succeed and grow.

What’s included in the Boot Camp?

  • Hands-on training and call role-playing, including examples of price-over-the-phone, happy calls, escalating calls, rescheduling, confirmations, and running behind.
  • Call script creation and training—have a company script already? You’ll become an expert. Don’t have one yet? You’ll leave with a standard script for every type of call.
  • Objectives for identifying common barriers to communication and results, as well as strategies for overcoming these barriers.
  • Self-assessment and evaluation with the Innermetrix ADVanced Insights profile; find out why you and others communicate the way you do and how you can take your phone skills to the next level.

Think of the Boot Camp as CSR training on steroids! In just two days, participants receive all of the tools, training, and information they need to improve their skills, create SOPs that streamline day-to-day operations, and become a positive, powerful face of their company.

Attend Bootcamp

Check out our upcoming CSR Superhero Bootcamp Dates!

Upcoming Events

Innovative Strategies. Proven Results.

With more than 20 years of personal experience in the service industry, including experience as a Customer Service Representative, Kathy Nielsen knows that every business is unique. She provides CSRs, managers, and leaders with personalized solutions tailored to their individual businesses. Want to make sure your CSRs are experts on your existing call script? Need to create SOPs from scratch? The Boot Camp is the perfect solution.

Contact Operations Excellence at (515) 293-4834 to learn more about the Boot Camp or any of Kathy Nielsen’s business development consulting services.

Success Stories

  • “Today's accomplishments were yesterdays Impossibilities”

    DAVE MOLINA

  • “Kathy helped us streamline our office, and explained new features with Service Titan that we where not even aware of yet, as well as unlocked new features that we didn't currently have access too. She greatly reduced the time it took us to do payroll...”

    Michael Johnson

  • “My favorite thing about you is how you engage your audience, use humor, and own the front of the room. Too many presenters/trainers/etc. cannot do that, and you are tremendously engaging. ”

    Ryan A Nelsch - Director of Operations, Quality First Plumbing

  • “"Rise & Shine"”

    Amy Hughes

  • “Awesome from start to finish!”

    Gareth

  • “Amazing”

    Ryan Corbett

  • “Loved it!!”

    Leidy

  • “Awesome Experience”

    Matthew Tola

  • “From one crazy chicken lady to another.”

    Michelle Walker

  • “Fantastic trainer for ALL areas of our business!!”

    Martha J

  • “"You miss 100% of the shots you don't take." -Michael Scott”

    Brittany Hidrogo

  • “She is amazing”

    Abby Reid

  • “She brought down-to-earth suggestions that we could implement immediately. The training Kathy provided our technicians as a group was great; she was able to relate to them because of her background in the business. ”

    Mark Johnson

  • “I promise you all… She will not disappoint.”

    Maggie Mc

  • “Impactful”

    LeAnne C

Ready to Revolutionize Your Business?

Check out Kathy's upcoming events to see if she is speaking in an area near you!

See Upcoming Events