Customer Service Boot Camp
Become a CSR Superhero
Customer service is at the heart of any successful service industry business. Kathy Nielsen’s Customer Service Boot Camp takes ordinary Customer Service Reps and turns them into CSR Superheroes. During this two-day intensive training, you’ll learn the true importance of your role as a CSR and what exactly that role entails. Participants focus on streamlining Standard Operating Procedures (SOPs) and creating strategies to handle every call that comes in. Based on the idea that consistency breeds accuracy, the Boot Camp offers all the tools CSRs need to succeed and grow.
What’s included in the Boot Camp?
- Hands-on training and call role-playing, including examples of price-over-the-phone, happy calls, escalating calls, rescheduling, confirmations, and running behind.
- Call script creation and training—have a company script already? You’ll become an expert. Don’t have one yet? You’ll leave with a standard script for every type of call.
- Objectives for identifying common barriers to communication and results, as well as strategies for overcoming these barriers.
- Self-assessment and evaluation with the Innermetrix ADVanced Insights profile; find out why you and others communicate the way you do and how you can take your phone skills to the next level.
Think of the Boot Camp as CSR training on steroids! In just two days, participants receive all of the tools, training, and information they need to improve their skills, create SOPs that streamline day-to-day operations, and become a positive, powerful face of their company.
Innovative Strategies. Proven Results.
With more than 20 years of personal experience in the service industry, including experience as a Customer Service Representative, Kathy Nielsen knows that every business is unique. She provides CSRs, managers, and leaders with personalized solutions tailored to their individual businesses. Want to make sure your CSRs are experts on your existing call script? Need to create SOPs from scratch? The Boot Camp is the perfect solution.
Contact Operations Excellence at (515) 293-4834 to learn more about the Boot Camp or any of Kathy Nielsen’s business development consulting services.
